hoop

Effective date: 5 March 2026
Contact: support@myhoop.app

Terms of Use

By using hoop, you agree to these Terms of Use and Apple’s Standard EULA (or any custom EULA we provide in App Store Connect). If there is a conflict, these Terms apply to the extent permitted by law.

1. Eligibility (16+ only)

hoop is for people 16 years and older. By using hoop, you confirm you are at least 16. If we believe you are under 16, we may suspend or delete your account.

2. Your account

You are responsible for activity on your account and for keeping it secure. Don’t share access credentials. You must provide accurate information and keep it up to date.

3. No objectionable content or abuse

You must not post, upload, share, or encourage content or conduct that is:

  • Illegal, exploitative, or harmful.
  • Sexual content involving minors (zero tolerance).
  • Non-consensual sexual content, or sexual content shared without permission.
  • Child abuse material, grooming, or exploitation of any kind.
  • Violence, threats, incitement, or instructions for wrongdoing.
  • Harassment, hate, or targeted abuse.
  • Self-harm promotion or encouragement.
  • Doxxing, privacy invasion, stalking, or unlawful surveillance.
  • Impersonation, scams, fraud, or deceptive behaviour.
  • Spam or manipulation (including fake engagement).
  • Infringement of others’ rights (copyright, trademarks, privacy, confidentiality).

Use the in-app tools to report content/accounts and to block users. Do not misuse reporting.

4. Your content (you are responsible)

You are solely responsible for content you create, upload, or share (“User Content”) and for your conduct on hoop. You represent and warrant that: (a) you own or have all necessary rights/permissions to your User Content, (b) your User Content does not violate law or anyone’s rights, and (c) you have consent from any person appearing in your User Content.

5. Rights you grant us

You own your User Content. By posting it on hoop, you grant hoop a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable licence to use your User Content in any way we need to operate, secure, improve, and moderate hoop, and to promote and advertise hoop on and off the app, in any media now known or later developed.

You waive any right to payment, approval, or attribution for these uses to the maximum extent permitted by law. To the extent permitted by law, you consent to acts that might otherwise infringe your moral rights.

6. Moderation and enforcement

We may (but are not required to) review, filter, restrict, remove, or disable access to User Content or accounts, and we may do so at any time, for any reason, including to enforce these Terms, reduce harm, or comply with law. We may preserve evidence and cooperate with authorities where required or appropriate. For support or reports: support@myhoop.app.

7. Your responsibility to us

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless hoop and its team from and against any claims, demands, proceedings, investigations, losses, liabilities, damages, costs, and expenses (including legal fees) arising out of or related to: (a) your User Content, (b) your use of hoop, (c) your breach of these Terms, or (d) your violation of any law or rights of any person.

8. Purchases

If offered, purchases and subscriptions are billed by Apple. Cancellations and refunds are handled under Apple’s processes and applicable law.

9. Availability

hoop is provided “as is” and “as available”. We may change, suspend, or discontinue any part of hoop at any time.

10. Liability (limits that the law allows)

To the maximum extent permitted by law: (a) we are not responsible for User Content or user conduct, and (b) we exclude all liability for indirect, incidental, special, consequential, or punitive loss, or loss of profits, data, goodwill, or opportunity.

To the extent we are liable despite the above, our total aggregate liability is limited to the amount you paid (if any) to use hoop in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits any rights or remedies you may have under the Australian Consumer Law or other laws that cannot be excluded or limited.

11. Termination

You can delete your account in the app. We can suspend or end access if you breach these Terms or create risk or harm. Rights you grant to us continue for User Content already used, shared with others, retained in backups, or required for legal/security reasons.

12. Changes

We may update these Terms at any time by posting an updated version here (or in-app). Changes are effective when posted. By continuing to use hoop after changes take effect, you agree to the updated Terms. If you don’t agree, stop using hoop and delete your account.

13. Governing law

Queensland, Australia governs these Terms, except where mandatory local law says otherwise.

Privacy Policy

This Privacy Policy explains what we collect, how we use it, and your choices. Questions: support@myhoop.app.

1. Contact

Email: support@myhoop.app

2. What we collect

  • Email address (from Sign in with Apple) to create and manage your account.
  • Videos you upload.
  • Push notification token (to send notifications).
  • Basic technical data needed to run hoop (IP address, server logs, app version, device/OS, crash and performance data).

3. How we collect and hold it

We collect email from Apple and videos from you when you upload. We store and stream videos using Supabase (hosted infrastructure). We use logs and security controls to protect information, but no method of transmission or storage is 100% secure.

4. Permissions

Camera and microphone (to record video) and notifications (to send alerts). These permissions are required to use hoop.

5. Why we use it

  • To provide sign-in, upload, storage, streaming, and playback.
  • To send notifications.
  • To develop, improve, and evolve hoop (including new features).
  • To keep hoop secure, prevent abuse, investigate reports, and fix bugs.
  • To comply with law.

6. Sharing

  • Videos you upload are shown to other users in hoop.
  • We don’t sell your data.
  • We share data only with service providers that host and run hoop (including Supabase and its sub-processors) and with authorities if legally required.

7. Overseas processing

Our primary storage region is Australia (Sydney). Supabase may process data in other countries where it or its sub-processors operate (including the United States and Singapore).

8. Retention

We keep data as needed to provide hoop and for legal and security reasons. You can delete your account in the app.

9. Your rights

You can request access to, or correction of, personal information we hold about you (for example, your email address) by emailing support@myhoop.app.

10. Privacy complaints

Email support@myhoop.app. If you’re not satisfied, you can complain to the OAIC.

11. Data breaches

If we experience a data breach that we are required to notify under Australian law, we will notify affected individuals and the OAIC.

12. Age

hoop is for people 16 years and older only. If you believe a person under 16 has an account, contact us at support@myhoop.app.

13. Updates

We may update this Privacy Policy at any time by posting an updated version here. The updated version is effective when posted. By continuing to use hoop after changes take effect, you acknowledge the updated Privacy Policy.