hoop privacy policy

last updated: 26 march 2026
contact: support@myhoop.app

hoop is a video reply app operated by hoop.
hoop is currently available in australia and is intended for users aged 16 and over.

what we collect

we collect:

• sign in with apple information, such as your email address or apple account identifier
• videos and other content you upload or send through the app
• technical data needed to operate and secure the app, such as device or app information, server logs, and notification tokens if notifications are enabled

how we collect it

we collect personal data:

• from apple when you sign in
• from you when you upload, send, or interact with content in the app
• automatically from your device and app use where needed to operate, secure, and improve the app

why we collect and use it

we use personal data to:

• create and manage your account
• provide the app, including video upload, delivery, display, and playback
• keep the app secure, detect misuse, and moderate content
• send notifications if you enable them
• maintain and improve the app
• comply with legal obligations

who we share it with

we may share personal data:

• with other users, where this is part of how the app works
• with service providers that help us host, store, deliver, and secure the app
• where required by law or to protect the safety, rights, or security of users or the app

we do not sell personal data.

storage and overseas disclosure

• we store data using service providers that help us operate the app.
• those providers may process data in australia and other countries where they or their sub-processors operate.

security

• we take reasonable steps to protect personal data from misuse, loss, and unauthorised access, modification, or disclosure.

retention and deletion

• we keep personal data only for as long as reasonably necessary to operate the app, comply with legal obligations, and keep the app secure.
• you can delete your account in the app. when you delete your account, your personal data is immediately permanently deleted.

access, correction, and complaints

• to request access to or correction of your personal data, or to make a privacy complaint, contact support@myhoop.app.

changes

• we may update this privacy policy from time to time by posting an updated version here.
• the updated version takes effect when posted.